:root{--wa-header:#008069;--wa-primary:#00a884;--wa-primary-dark:#017561;--wa-panel:#f0f2f5;--wa-chat-bg:#efeae2;--wa-out:#d9fdd3;--wa-in:#fff;--wa-tick:#8696a0;--wa-tick-read:#53bdeb;--wa-badge:#25d366;--navy:#111b21;--bg:#f0f2f5;--card:#fff;--line:#e9edef;--text:#111b21;--muted:#667781;--green-bg:#e7fce3;--green:#1a8a5a;--red:#c0392b;--red-bg:#fbeae8;--amber:#8a6d1a;--amber-bg:#fff3d6;--gray-bg:#eef1f4;--shadow:0 1px 3px #0b141a1a, 0 6px 18px #0b141a0f}*{box-sizing:border-box}html,body{height:100%;margin:0;padding:0}body{background:var(--bg);color:var(--text);font-family:Segoe UI,Roboto,-apple-system,BlinkMacSystemFont,Helvetica,Arial,sans-serif;font-size:14px;line-height:1.45}h1,h2{margin:0}a{color:inherit}.topbar{background:var(--wa-header);color:#fff;z-index:10;justify-content:space-between;align-items:center;padding:10px 22px;display:flex;position:sticky;top:0;box-shadow:0 1px 3px 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12px}.tpl-modelo-label{text-transform:uppercase;letter-spacing:.3px;color:var(--muted);margin-bottom:8px;font-size:11px;display:block}.tpl-modelo-corpo{color:var(--text);white-space:pre-wrap;font-size:13.5px;line-height:1.7}.var-chip{background:var(--wa-primary);color:#fff;vertical-align:1px;border-radius:5px;place-items:center;min-width:19px;height:19px;padding:0 4px;font-size:11.5px;font-weight:700;display:inline-grid}.var-num{background:var(--wa-primary);color:#fff;vertical-align:1px;border-radius:5px;place-items:center;width:18px;height:18px;font-size:11px;display:inline-grid}.var-ctx{color:var(--muted);margin-top:3px;font-size:12px;font-weight:400;display:block}.ia-msg{border-radius:8px;margin:0;padding:10px 12px;font-size:13px}.ia-msg.warn{background:var(--amber-bg);color:var(--amber)}.auth-error{background:var(--red-bg);color:var(--red);border-radius:8px;padding:10px 12px;font-size:13px}.auth-ok{background:var(--green-bg);color:var(--green);border-radius:8px;padding:10px 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16px;font-family:inherit;font-size:14px;font-weight:600}.aba:hover{color:var(--text)}.aba.on{color:var(--wa-primary-dark);border-bottom-color:var(--wa-primary)}.config-ajuda{color:var(--muted);margin:0 0 14px;font-size:13px}.linha-add{gap:10px;margin-bottom:16px;display:flex}.linha-add .input{flex:1}.lista-itens{flex-direction:column;gap:8px;margin:0;padding:0;list-style:none;display:flex}.lista-itens li{border:1px solid var(--line);background:#fff;border-radius:10px;justify-content:space-between;align-items:center;gap:12px;padding:11px 14px;display:flex}.lista-itens li.inativo{opacity:.55}.lista-itens li.vazio{color:var(--muted);border-style:dashed;justify-content:center}.item-txt{flex:1;font-size:14px}.item-acoes{flex:none;gap:6px;display:flex}.link-btn{color:var(--wa-primary-dark);cursor:pointer;background:0 0;border:none;border-radius:6px;padding:4px 8px;font-family:inherit;font-size:13px;font-weight:600}.link-btn:hover{background:var(--gray-bg)}.link-btn.danger{color:var(--red)}.papel-badge{border-radius:999px;margin-left:6px;padding:1px 8px;font-size:11px;font-weight:700;display:inline-block}.papel-badge.admin{color:#2b4a9b;background:#e7f0ff}.papel-badge.atendente{background:var(--green-bg);color:var(--green)}.papel-badge.voce{background:var(--gray-bg);color:var(--muted)}.equipe-form{border-bottom:1px solid var(--line);flex-direction:column;gap:14px;margin-bottom:20px;padding-bottom:18px;display:flex}.equipe-form .btn-primary{align-self:flex-start}.field-papel{max-width:380px}.checklist-box{background:var(--wa-panel);border-radius:10px;flex-direction:column;gap:10px;padding:12px 14px;display:flex}.checklist-tit{color:var(--muted);text-transform:uppercase;letter-spacing:.3px;font-size:12px;font-weight:700}.check-item{cursor:pointer;align-items:flex-start;gap:10px;font-size:13.5px;line-height:1.35;display:flex}.check-item input{width:18px;height:18px;accent-color:var(--wa-primary);cursor:pointer;flex:none;margin-top:1px}.topnav{gap:4px;display:flex}.navlink{color:#d6efe8;white-space:nowrap;border-radius:20px;padding:7px 14px;font-size:14px;font-weight:600;text-decoration:none}.navlink:hover{color:#fff;background:#ffffff1f}.navlink.on{color:#fff;background:#fff3}.painel-page{max-width:1180px;margin:0 auto;padding:22px 24px 60px}.painel-head{align-items:baseline;gap:12px;margin-bottom:16px;display:flex}.painel-head h2{color:var(--navy);font-size:20px}.painel-total{color:var(--muted);font-size:13px}.kpis-grid{grid-template-columns:repeat(auto-fit,minmax(155px,1fr));gap:12px;margin-bottom:18px;display:grid}.kpi-card{text-align:left;border:1px solid var(--line);cursor:pointer;box-shadow:var(--shadow);border-left:4px solid var(--line);background:#fff;border-radius:12px;flex-direction:column;gap:4px;padding:14px 16px;font-family:inherit;transition:all .12s;display:flex}.kpi-card:hover{transform:translateY(-1px)}.kpi-card.nao-clica,.kpi-card.nao-clica:hover{cursor:default;transform:none}.kpi-card.ativo{box-shadow:0 0 0 2px var(--wa-primary)}.kpi-value{color:var(--navy);font-size:26px;font-weight:700;line-height:1}.kpi-label{color:var(--muted);font-size:12px;font-weight:600}.kpi-urg{border-left-color:#c0392b}.kpi-urg .kpi-value{color:#c0392b}.kpi-erro{border-left-color:#7d1f15}.kpi-erro .kpi-value{color:#7d1f15}.kpi-info{border-left-color:#2b6cb0}.kpi-info .kpi-value{color:#2b6cb0}.kpi-ok{border-left-color:var(--wa-primary)}.kpi-ok .kpi-value{color:var(--wa-primary-dark)}.kpi-warn{border-left-color:#d97706}.kpi-warn .kpi-value{color:#b45309}.kpi-mut{border-left-color:#94a3b8}.painel-filtros{flex-direction:column;gap:10px;margin-bottom:14px;display:flex}.painel-filtros .busca-input{border:1px solid var(--line);border-radius:999px;max-width:440px}.chips{flex-wrap:wrap;gap:6px;display:flex}.chip{border:1px solid var(--line);cursor:pointer;color:var(--muted);background:#fff;border-radius:999px;padding:5px 12px;font-family:inherit;font-size:12.5px;font-weight:600}.chip:hover{background:var(--gray-bg)}.chip.on{color:#fff}.chip-urg.on{background:#c0392b;border-color:#c0392b}.chip-erro.on{background:#7d1f15;border-color:#7d1f15}.chip-info.on{background:#2b6cb0;border-color:#2b6cb0}.chip-ok.on{background:var(--wa-primary);border-color:var(--wa-primary)}.chip-warn.on{background:#d97706;border-color:#d97706}.chip-mut.on{background:#64748b;border-color:#64748b}.chip-limpar{color:var(--red)}.card{border:1px solid var(--line);box-shadow:var(--shadow);background:#fff;border-radius:12px;overflow:hidden}.empty{text-align:center;color:var(--muted);justify-content:center;align-items:center;gap:8px;padding:40px 20px;display:flex}.pl-row{cursor:pointer;border-bottom:1px solid #f2f4f5;align-items:center;gap:13px;padding:11px 16px;display:flex}.pl-row:last-child{border-bottom:none}.pl-row:hover{background:#f7f9f9}.pl-main{flex:1;min-width:0}.pl-top{align-items:center;gap:10px;display:flex}.pl-nome{color:var(--navy);white-space:nowrap;text-overflow:ellipsis;max-width:240px;font-weight:600;overflow:hidden}.pl-previa{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;margin-top:2px;font-size:13px;overflow:hidden}.pl-meta{flex:none;align-items:center;gap:10px;display:flex}.pl-tempo{color:var(--muted);white-space:nowrap;font-size:12px}.pl-janela{color:var(--wa-primary-dark);background:var(--green-bg);white-space:nowrap;border-radius:999px;padding:2px 8px;font-size:11px;font-weight:600}.sit-badge{white-space:nowrap;border-radius:999px;padding:2px 9px;font-size:11px;font-weight:700}.sit-urg{color:#c0392b;background:#fbeae8}.sit-erro{color:#7d1f15;background:#f3dcd8}.sit-info{color:#2b6cb0;background:#e7f0fb}.sit-ok{background:var(--green-bg);color:var(--wa-primary-dark)}.sit-warn{color:#b45309;background:#fdf0d9}.sit-mut{background:var(--gray-bg);color:var(--muted)}@media (max-width:720px){.topnav{gap:0}.navlink{padding:6px 10px;font-size:13px}.pl-nome{max-width:140px}.pl-previa{display:none}}.auth-wrap{background:linear-gradient(#00a884 0%,#008069 100%);place-items:center;min-height:100vh;padding:24px;display:grid}.auth-wrap:before{content:"";background:var(--wa-header);z-index:0;height:40%;position:fixed;top:0;left:0;right:0}.auth-card{z-index:1;background:var(--card);border-radius:14px;width:100%;max-width:400px;padding:30px 28px;position:relative;box-shadow:0 20px 60px #00000040}.auth-brand{text-align:center;flex-direction:column;align-items:center;gap:10px;margin-bottom:22px;display:flex}.auth-brand .brand-mark{background:var(--wa-primary);width:56px;height:56px;font-size:20px}.auth-brand h1{color:var(--navy);font-size:19px}.auth-brand p{color:var(--muted);margin:0;font-size:13px}.auth-form{flex-direction:column;gap:14px;display:flex}.auth-form label{color:var(--muted);flex-direction:column;gap:5px;font-size:13px;font-weight:600;display:flex}.auth-foot{text-align:center;color:var(--muted);margin-top:16px;font-size:13px}.auth-foot a{color:var(--wa-primary-dark);font-weight:600;text-decoration:none}@media (max-width:820px){.conversas{flex-basis:100%;width:100%}.atend .chat,.atend.tem-sel .conversas{display:none}.atend.tem-sel .chat{display:flex}.voltar-btn{display:inline-block}.chat-msgs{padding:14px}.bolha{max-width:85%}.tpl-grid{grid-template-columns:1fr}.tpl-lista{max-height:180px}.topbar{padding:10px 14px}.user-email{display:none}}